Find Your Tracking Number
Check the dispatch email sent to the email address used for your order.
ORDER STATUS
Track Your Order
A tracking number is issued as soon as your order ships. If you have one, your order has left us.
Follow your shipment in three steps
Open The Carrier Website
Use the carrier shown in your dispatch email for the most accurate shipment status.
Contact Us After Five Business Days
If tracking has not changed for five consecutive business days, email us with your order number.
Open the carrier named in your dispatch email
EU DDP shipments may be transferred to a local postal or courier network after arrival.
Track With UPS
UPS tracking website
Track With FedEx
FedEx tracking website
Track With USPS
USPS tracking website
Tracking help
Why has tracking paused?
Updates frequently pause during customs clearance, consolidated air or sea transport, and over weekends. A few quiet days is normal.
I did not receive a tracking number.
Check your spam folder and confirm that the order has been dispatched. In-stock processing takes up to five business days. For customised orders, allow 7–10 calendar days after final artwork approval before dispatch, including weekends. Check your inbox and spam folder for our artwork confirmation email; production starts after approval. If the dispatch window has passed, contact us with your order number.
If your in-stock order has not been dispatched within five business days after payment and order confirmation, please contact us at service@ovrium.com with your order number.
The carrier says the number is not recognised.
New tracking numbers can take time to become active. Check again after the carrier's next update. If it remains unavailable for five business days, contact us.
Tracking has not moved for five business days?
Email your order number to our customer care team and we will follow up with the carrier.
Wholesale Order Tracking HelpFollow dispatch and shipment updates.+ MORE
Use your shipping confirmation to track a dispatched order. Processing time comes before transit, and customs clearance or weekends can cause a short pause in tracking updates. If tracking has not changed for five consecutive business days, contact our team with the order number so we can follow up with the carrier.