Frequently Asked Questions

Our ready-to-order catalogue is curated from selected manufacturing partners and reviewed for material, colour, finish and commercial suitability. Styles described as original OVRIUM designs are developed separately under our own creative direction.

Each item is protected for international transit and packed to reduce movement and surface damage. Branded hang tags, care labels, boxes, pouches, tape and customer inserts can be coordinated through our Private Label service.

Product photography is intended to represent colour, scale and finish as accurately as possible. Small differences can occur because screens render colour differently and hand-finished or natural materials vary from piece to piece. These natural variations are part of the product and are not considered defects.

Private Label adds approved brand elements—such as labels, hang tags and packaging—to eligible OVRIUM catalogue products. OEM manufacturing develops a product to an approved design, tech pack or physical sample, including decisions about materials, dimensions, construction and finish. OEM production starts at 100 pieces per style; final feasibility, timing and pricing are confirmed after review.

Yes. Prices are shown in USD for approved wholesale accounts. Duties and import taxes are included; shipping is calculated separately at checkout.

Checkout supports Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Diners Club, Apple Pay and Google Pay.

Standard orders are paid at checkout. If you are planning a high-volume programme and need to discuss payment arrangements, contact our customer service team before ordering.

Yes. Catalogue orders receive 5% from $500, 10% from $1,000 and 15% from $1,500. The highest applicable tier is applied automatically. Shipping and custom manufacturing production are excluded.

Orders are settled in USD. If your account uses another currency, your bank or card provider may apply its own exchange rate or international transaction fee. These charges are set by your provider and are not collected by OVRIUM.

$150 per order, with no minimum number of styles. Mix freely across the catalogue.

Each product page shows its own style minimum; most start at one or two pieces. There is no per-colour minimum within a style.

Catalogue pieces can be included in a normal $150 mixed order. Custom samples are $60 per style and free of charge on confirmed custom manufacturing orders.

Browse the catalogue, choose the available styles and colors you need, and add them to your cart. You can mix products across categories to reach the $150 order minimum, then complete payment securely at checkout.

Contact us before shipment. Once shipped, an order cannot be cancelled. Private-label and custom manufacturing orders cannot be cancelled once production has begun.

Availability is shown on each product page. Email us with the product name or SKU if you need restock guidance.

Standard wholesale orders are normally prepared, checked and packed within five business days after payment and order confirmation. Private-label orders usually require an additional three to five business days after artwork and specifications are approved. Transit time is separate and depends on the shipping service selected.

Standard wholesale orders require up to five business days for processing. Estimated transit is 4–6 business days by Priority Air, 5–9 business days by Air Freight, or 20–30 business days by Sea Freight. Private-label orders usually require an additional three to five business days after approval.

No. Duties and import taxes are included in our pricing. Shipping is charged separately at checkout.

Worldwide, with dedicated services for the United States and the European Union.

A few quiet days during customs clearance or over a weekend is normal. Contact us when tracking has not changed for five consecutive business days.

Shipping is calculated separately at checkout using the destination, shipment weight and service selected. Duties and import taxes are already included in product pricing.

Yes. Email your collection instructions and freight-account details before dispatch so our team can confirm the arrangement and prepare the required documents.

Email service@ovrium.com within 14 calendar days of delivery with your order number and clear photographs or video. We review documented quality issues within three business days. Once confirmed, we refund the affected item to the original payment method; a physical return may not be required.

Wholesale returns for non-quality reasons are reviewed case by case and are not guaranteed. Contact us within seven calendar days of delivery. If approved, the goods must be unused and returned with all tags and original packaging; return shipping and any re-shipping costs are your responsibility.

Email us before sending anything. Once approved, returns should be addressed to: OVRIUM Returns, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Unauthorised parcels may not be accepted or processed.