Returns & Refunds

Unless an item arrives with a genuine quality defect, we are generally unable to accept wholesale returns or exchanges. Every return requires written authorization before it is sent.

Returns at a glance

Some pieces, including hand-finished scarves and natural-stone jewellery, vary slightly by nature. These variations are not defects.

What natural variation means

These statements apply only to the relevant products. Hats, bags and jewellery without natural stone are not covered by this material-variation exception.

Hand-Finished Variation

Not considered a defect

Hand-finished hems and slight dye-lot differences between production runs are inherent to these pieces.

Unique Colour & Pattern

Not considered a defect

Colour, veining and pattern vary from stone to stone and will not match the photograph exactly.

Return and refund requests

Contact Us Within 7 Days

For any return or refund request, email service@ovrium.com within seven calendar days of delivery. Include your order number, the items involved and the reason for the request.

Quality Issues: Contact Us Within 14 Days

If an item arrives damaged, incorrect or with a quality problem, email service@ovrium.com within 14 calendar days of delivery.

Send Photos Or Video

Provide clear images or video showing the issue. If the evidence cannot clearly establish the problem, the item may need to be returned in its original condition for review.

Review Within Three Business Days

Once the issue is confirmed, we refund the affected item to the original payment method. A return may not be required when the defect is clearly documented.

Return address

OVRIUM Returns · 30 N Gould St Ste R, Sheridan, WY 82801, USA

Do not send a parcel until your return has been approved by email. Unauthorised returns may not be accepted or processed.

Return and refund terms

Can I return an item for a non-quality reason?

Any request must reach us within seven calendar days of delivery and is reviewed case by case. If approved, return shipping and any re-shipping costs are your responsibility.

Can I cancel an order?

Cancellations are accepted before shipment only. Private-label and custom-manufacturing orders cannot be cancelled once production has begun.

Can private-label or custom-manufacturing goods be returned?

They can only be returned if defective.

When is no return required?

No return is needed when the carrier confirms the parcel was lost or damaged in transit, when we sent the wrong item, or when a quality defect is confirmed from clear photos or video.

What condition must a returned item be in?

It must be unworn, unused and in the same condition received, with all tags and original packaging attached.

How long does a refund take?

Approved refunds are processed within 5–10 business days of confirmation. Card refunds may take a further 3–7 business days to appear, depending on your bank.

Are shipping and insurance fees refundable?

No. Shipping, insurance, return shipping, duties, taxes and related return costs are non-refundable where applicable.