Shipping & Customs

Choose your shipping service at checkout. Duties and import taxes are included, so the total at checkout is the total you pay.

Order processing

Standard Wholesale Orders

5 business days before dispatch

Orders are prepared, checked and packed within five business days after payment and order confirmation.

Private Label Orders

Add 3–5 business days

Private-label orders require an additional three to five business days after artwork and specifications are approved.

Three shipping services

The estimates below include the standard five-business-day processing period. Private-label orders require an additional 3–5 business days. Timing begins after payment and all order details are confirmed.

Air Freight

Estimated total: 10–14 business days

Includes five business days for processing plus an estimated 5–9 business days in transit. A balanced option for most wholesale orders.

Priority Air Freight

Estimated total: 9–11 business days

Includes five business days for processing plus an estimated 4–6 business days in transit. This is our fastest available service.

Sea Freight

Estimated total: 25–35 business days

Includes five business days for processing plus an estimated 20–30 business days in transit. Best suited to larger orders where cost matters more than speed.

Customs, rates and tracking

Are duties and import taxes included?

Yes. They are included in our pricing. There is no carrier invoice, customs payment or additional charge due at the door.

How is shipping calculated?

Shipping is calculated separately at checkout using the destination, shipment weight and service you select.

How are shipments declared?

All shipments are declared accurately at their true commercial value with the correct product classification. We do not under-declare commercial goods or describe them as gifts or samples.

Which customs documents are provided?

Commercial invoices, packing lists and HS codes are issued with every shipment and can be sent to you or your customs broker on request.

When should I contact you about tracking?

A few quiet days during customs clearance or over a weekend is normal. If tracking has not changed for five consecutive business days, contact us and we will follow up with the carrier.

Can I use my own freight forwarder?

Yes. Email collection instructions and account details to us before dispatch so the arrangement can be confirmed.